Support & Help Center | SmartersWEB TECH

Welcome to the SmartersWEB TECH Support Center. We're committed to providing excellent support for all our clients. Whether you need help with your website, have questions about our services, or want to request changes to your site, we're here to assist you.

Email Support

For general inquiries and non-urgent issues

support@smartersweb.tech

Response time: Within 24 hours

Phone Support

For urgent issues requiring immediate assistance

+1 (XXX) XXX-XXXX

Available: Mon-Fri, 9am-5pm EST

Support Ticket

For technical issues and website changes

Submit a Ticket

Response time: Within 24-48 hours

How Can We Help You?

Technical Support

Website errors or malfunctions
Website loading issues
Form submission problems
Plugin or theme conflicts
Security concerns

Get Technical Help

Content Updates

Text or image changes
Adding new pages
Blog post publishing
Product updates
Menu modifications

Request Updates

Website Maintenance

WordPress updates
Plugin updates
Security monitoring
Performance optimization
Backup management

Maintenance Help

Billing & Account

Invoice questions
Payment processing
Account management
Plan upgrades or changes
Subscription renewals

Billing Support

Self-Help Resources

Knowledge Base

Browse our collection of articles, tutorials, and guides to help you manage your website.

Visit Knowledge Base

Video Tutorials

Watch step-by-step video tutorials on how to use and manage your WordPress website.

Watch Tutorials

FAQ

Find answers to commonly asked questions about our services and website management.

View FAQ

Submit a Support Ticket

Please fill out the form below with as much detail as possible to help us assist you quickly and effectively.

Full Name*

Email Address*

Phone Number

Website URL*

Issue Type*

Priority*

Subject*

Detailed Description*

Attachments

You can attach screenshots, videos, or other files to help us understand the issue (Max 10MB per file).

I consent to receive electronic messages from SmartersWEB TECH related to my support request. (Required by CASL)

Our Support Service Level Agreement (SLA)

Priority Level	Description	Response Time	Resolution Target
Urgent	Website is down or critical functionality is broken	Within 2 hours	Within 24 hours
High	Major functionality issues affecting business operations	Within 4 hours	Within 48 hours
Medium	Minor issues or non-critical functionality problems	Within 24 hours	Within 3-5 business days
Low	General inquiries, small changes, or improvements	Within 48 hours	Within 5-7 business days

Note: Response and resolution times are during business hours (Monday-Friday, 9am-5pm EST). Premium support plans may have faster response and resolution times.

Website Maintenance Plans

For ongoing website support and maintenance, consider one of our maintenance plans:

Basic Plan

$99/month

Monthly WordPress updates
Security monitoring
Weekly backups
1 hour of support per month
48-hour response time

Standard Plan

$199/month

Weekly WordPress updates
Enhanced security monitoring
Daily backups
3 hours of support per month
24-hour response time
Performance optimization
Monthly analytics report

Premium Plan

$299/month

Weekly WordPress updates
Advanced security monitoring
Daily backups
5 hours of support per month
Priority response (4 hours)
Performance optimization
Monthly analytics report
Monthly strategy call
Content updates

Emergency Support

If your website is down or experiencing a critical issue outside of business hours, please call our emergency support line:

+1 (XXX) XXX-XXXX

Emergency support is available for clients with Standard and Premium maintenance plans.