Our Commitment to Accessibility
SmartersWEB Tech is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
We strive to ensure that our website and services comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which is the internationally recognized standard for web accessibility. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
SmartersWEB Tech’s website is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. We are working to achieve full compliance with WCAG 2.1 Level AA and are actively addressing any accessibility issues that are identified.
Measures to Support Accessibility
SmartersWEB Tech takes the following measures to ensure the accessibility of our website and digital services:
- Including accessibility as a core requirement in our design and development processes.
- Providing ongoing accessibility training to our design and development teams.
- Conducting regular internal accessibility reviews and spot checks.
- Using automated testing tools to help identify potential accessibility barriers.
- Engaging with users and, where feasible, external experts to improve accessibility.
Accessibility Features
Our website includes the following accessibility features:
- Semantic HTML: Proper use of headings, lists, and landmarks to support screen readers.
- Keyboard Navigation: All primary interactive elements are operable via keyboard only.
- Text Alternatives: Text alternatives for important non-text content such as images and icons.
- Color Contrast: Sufficient contrast between text and background to support users with low vision.
- Resizable Text: Content remains usable when zoomed up to 200% without loss of functionality.
- Focus Indicators: Visible focus outlines for interactive elements when using the keyboard.
- ARIA Support: Use of appropriate ARIA roles, states, and properties where needed.
- Skip Links: “Skip to content” or similar mechanisms to bypass repeated navigation links.
- Form Labels: Associated labels and clear instructions for form fields.
- Error Feedback: Clear identification and description of form errors.
- Responsive Layout: Layouts that adapt to various screen sizes and orientations.
Compatibility with Browsers and Assistive Technology
SmartersWEB Tech aims to support users with a wide range of browsers and assistive technologies. Our website is designed to be compatible with:
- Current versions of major browsers including Chrome, Firefox, Safari, and Edge.
- Desktop and mobile operating systems including Windows, macOS, iOS, and Android.
- Common screen readers including JAWS, NVDA, VoiceOver, and TalkBack.
Older browsers or operating systems that are no longer supported by their vendors may not provide the best experience or full accessibility.
Technical Specifications
Accessibility of the SmartersWEB Tech website relies on the following technologies to work with the combination of web browsers and assistive technologies installed on your device:
- HTML
- WAI-ARIA
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Known Limitations
Despite our best efforts to ensure the accessibility of SmartersWEB Tech’s website, there may be some limitations. Below is a description of known issues and steps we are taking:
- Third-Party Content: Some content or widgets provided by third-party services may not be fully accessible. We are working with our providers and exploring alternatives where possible.
- Legacy Documents: Some older PDF or downloadable documents may not meet current accessibility standards. We are reviewing and updating these documents as they are requested or revised.
- Video and Media: Certain legacy videos may lack captions or transcripts. New video content is planned with captions by default, and we are adding captions to older content over time.
If you encounter any issue that makes part of our website difficult to use, please contact us so that we can investigate and seek to resolve it.
Assessment Approach
SmartersWEB Tech assesses the accessibility of its website using a combination of methods, including:
- Self-evaluation by our internal web development team.
- Automated accessibility testing tools.
- Manual testing with keyboard-only navigation and screen readers.
- Periodic consultation with accessibility resources and guidelines.
Feedback and Contact Information
We welcome your feedback on the accessibility of the SmartersWEB Tech website. If you encounter accessibility barriers or have suggestions for improvement, please contact us:
Email: accessibility@smartersweb.tech
Phone: [Your Phone Number]
Postal Address: [Your Physical Address]
Please provide as much detail as possible about the issue you experienced (for example, the page URL, description of the problem, and your browser or assistive technology). We aim to respond to accessibility-related feedback within 2 business days.
Formal Complaints
If you are not satisfied with our response to an accessibility-related inquiry or would like to make a formal complaint, you may submit a written complaint to accessibility@smartersweb.tech with “Accessibility Complaint” in the subject line.
We will review your complaint, investigate the issue, and respond with the outcome and any planned remediation steps within a reasonable timeframe.
Ongoing Improvement
Accessibility is an ongoing effort at SmartersWEB Tech. We regularly review our website, design systems, and processes to identify ways to improve accessibility and usability for all users.
As we update our website or introduce new features, we continue to incorporate accessibility best practices and test for compliance with WCAG 2.1 Level AA.