1. Introduction
SmartersWEB TECH ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of our customers, website visitors, and service users ("you") in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
By accessing our website at smartersweb.tech or using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Contact information: Name, email address, phone number, and mailing address.
- Business information: Company name, job title, and industry.
- Technical information: IP address, browser type, device information, cookies, and usage data.
- Communication information: Records of your communications with us, including project requirements and feedback.
- Payment information: Credit card details, billing address, and transaction history.
3. How We Collect Personal Information
We collect personal information through the following methods:
- Direct interactions when you fill out forms on our website, contact us, or use our services.
- Automated technologies such as cookies, server logs, and similar technologies when you visit our website.
- Third parties such as business partners, service providers, and publicly available sources.
4. How We Use Your Personal Information
We use your personal information for the following purposes:
- To provide and maintain our services.
- To process and fulfill your requests and transactions.
- To communicate with you about our services, updates, and promotions.
- To improve our website, services, and customer experience.
- To analyze usage patterns and trends.
- To protect our rights, property, and safety, and the rights, property, and safety of others.
- To comply with legal obligations.
5. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Your consent.
- Performance of a contract with you.
- Compliance with legal obligations.
- Our legitimate business interests.
6. Disclosure of Your Personal Information
We may disclose your personal information to the following categories of recipients:
- Service providers: Third-party vendors who perform services on our behalf, such as web hosting, payment processing, and email delivery.
- Business partners: Companies we partner with to offer integrated or co-branded services.
- Legal authorities: Law enforcement agencies, courts, or other government authorities when required by law.
- Professional advisors: Accountants, lawyers, auditors, and insurers who provide professional services to us.
- Business transferees: Third parties in connection with a business sale, merger, consolidation, or restructuring.
We require all third parties to respect the security of your personal information and to treat it in accordance with applicable privacy laws.
7. Data Security
We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data.
- Secure socket layer (SSL) technology.
- Regular security assessments and testing.
- Access controls and authentication procedures.
- Staff training on data protection.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information.
8. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:
- The amount, nature, and sensitivity of the personal information.
- The potential risk of harm from unauthorized use or disclosure.
- The purposes for which we process the information.
- Whether we can achieve those purposes through other means.
- Applicable legal requirements.
9. Your Privacy Rights
Under PIPEDA and other applicable privacy laws, you have the right to:
- Access your personal information.
- Correct inaccurate or incomplete personal information.
- Withdraw your consent to the processing of your personal information.
- Request the deletion of your personal information in certain circumstances.
- Object to the processing of your personal information.
- Request the transfer of your personal information to another service provider.
- Lodge a complaint with a privacy regulatory authority.
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.
10. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small text files that are stored on your device when you visit a website. They help us improve your website experience and deliver personalized content.
We use the following types of cookies:
- Essential cookies: Necessary for the website to function properly.
- Analytical/performance cookies: Allow us to recognize and count visitors and analyze website usage.
- Functionality cookies: Enable the website to remember your preferences.
- Targeting cookies: Record your visit to the website, the pages you visit, and the links you follow.
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.
11. Third-Party Links
Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.
12. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our records.
13. International Data Transfers
We may transfer your personal information to countries outside of Canada for processing and storage. When we transfer your personal information internationally, we ensure that appropriate safeguards are in place to protect your information and comply with applicable privacy laws.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website with the revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
SmartersWEB TECH
Email: privacy@smartersweb.tech
Phone: [Your Phone Number]
Address: [Your Physical Address]
We will respond to your inquiry as soon as possible and within the timeframe required by applicable privacy laws.