Privacy Policy

Last updated: September 22, 2026

SmartersWEB Tech uses personal information only for legitimate website, service, support, communication and business-administration purposes. This policy describes the information handled through smartersweb.tech. Separate websites or services may publish their own policies.

Information we collect

Depending on how you use the site, we may receive your name, email address, phone number, business or organization name, website URL, project requirements, selected services or products, support details, uploaded support attachments, newsletter consent, and other information you choose to submit.

Our hosting environment and security systems may also process technical information such as request timestamps, browser or device information, IP addresses in normal server logs, and limited pseudonymous information needed for abuse prevention and rate limiting.

How information is used

  • Respond to project, product, demo and support requests.
  • Prepare estimates, proposals, implementation plans and requested services.
  • Operate, secure, troubleshoot and improve the website.
  • Send newsletters or promotional email only where the recipient has provided the required consent or another lawful basis applies.
  • Maintain reasonable business, security and legal records.

Form handling and storage

Production forms use server-side validation and protected storage. Lead and support records are not intentionally placed in public web directories. Support attachments are restricted by type and size and stored in a protected location. Email notifications may also be delivered through the hosting mail system or a configured SMTP provider.

Analytics, tags and live chat

The site uses Google Tag Manager as its tag-deployment layer and may use Google analytics services through that container. Tawk.to is used for optional live chat. Optional analytics and chat services are kept off for a new visitor until optional cookies are accepted through the site’s privacy controls. Essential security and functionality storage may operate without optional consent where required to provide the site safely.

Cookies and local storage

The site uses a small local-storage preference to remember your cookie choice. Optional analytics or chat providers may use cookies or similar technologies after you accept optional services. See the Cookie Policy or use the on-page Cookie settings control to change your choice.

Sharing and service providers

Information may be processed by service providers that are necessary to operate the website or respond to you, such as hosting, email, analytics, live-chat, security, or project software providers. We do not sell personal information. Providers may process information outside your province or outside Canada and may therefore be subject to the laws of the jurisdiction where they operate.

Retention

Information is retained only for as long as reasonably needed for the purpose it was collected, operational follow-up, security, record-keeping, dispute resolution, or legal obligations. Retention can vary by record type. Unneeded support attachments and stale operational records should be removed as part of routine maintenance.

Your choices and requests

You can decline optional cookies, withdraw newsletter consent, or ask about access, correction, or deletion of personal information, subject to applicable legal and record-keeping requirements. Marketing messages should provide a practical way to unsubscribe.

Security

Reasonable technical and organizational safeguards are used, including HTTPS, access controls, protected form storage, validation, spam controls and deployment hardening. No internet transmission or storage system can be guaranteed absolutely secure.

Contact

Privacy questions or requests can be sent to hello@smartersweb.tech.